Introduction
This Privacy Policy describes how Mikelle Kollections (“we,” “our,” “us,” or the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, or when you interact with us through SMS/MMS text messaging.
Contact
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:
📧 Email: [email protected]
📍 Address: 630 N Gilmore Ave, Freeport, IL 61032, United States
📞 Phone: (815) 384-4424
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support or opt in to receive SMS/MMS communications.
Examples of Personal Information we may collect include:
Name
Billing and shipping address
Payment information (credit/debit card details, encrypted)
Email address
Phone number (used for order updates, support, and SMS/MMS messaging if opted in)
Device and browser details (to optimize site performance)
Use of Personal Information
We use your Personal Information to:
Fulfill orders, process payments, and deliver products/services.
Communicate with you about your purchases, account, or inquiries.
Send marketing communications (including SMS/MMS messages, if you opted in).
Provide customer support.
Improve our website, services, and user experience.
Comply with legal requirements.
SMS/MMS Messaging and Mobile Privacy
By providing your mobile phone number and opting in, you consent to receive recurring SMS and/or MMS messages from Mikelle Kollections. These may include promotional offers, order updates, reminders, and account-related communications.
Opt-In Consent: You agree that you are the account holder or have account holder’s permission.
Message Frequency: Frequency may vary.
Message & Data Rates: Standard carrier charges may apply.
Opt-Out: You can unsubscribe at any time by replying STOP. You will receive one final confirmation message.
Help: For assistance, reply HELP or contact us at [email protected] or (815) 384-4424.
Data Use: We will not sell, rent, or share your mobile number with third parties for marketing purposes.
Participation is not required as a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
We may also share Personal Information:
To comply with applicable laws and regulations.
To respond to lawful requests for information (e.g., subpoena, search warrant).
To protect our legal rights and prevent fraud.
We do not sell or share your Personal Information with unaffiliated third parties for their own marketing purposes.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Retention of Information
We will retain your Personal Information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date.